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Privacy & Cookies Policy

Last updated November 30th 2020

Thank you for choosing to be part of our community at Enhance QA Training Limited (“Company”, “we”, “us”, or “our”). We respect your concerns about privacy and value the relationship that we have with you. We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us at hello@enhanceqa.co.uk.


When you visit our website www.enhanceqa.co.uk, and use our services, you trust us with your personal information. We take your privacy very seriously. In this privacy policy, we seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy policy that you do not agree with, please discontinue use of our Sites and our services.


This privacy policy applies to all information collected through our website (such as www.enhanceqa.co.uk), and/or any related services, sales, marketing or events (we refer to them collectively in this privacy policy as the "Services").


Please read this privacy policy carefully as it will help you make informed decisions about sharing your personal information with us.


1. What information do we collect?


Personal information you disclose to us


Quick Answer: We collect personal information that you provide to us such as name, address, contact information, and payment information.


We collect personal information that you voluntarily provide to us when expressing an interest in obtaining information about us or our products and services, when participating in activities within these Services or otherwise contacting us.


The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make and the products and features you use. The personal information we collect can include the following:


Publicly Available Personal Information - We collect first name and last name; phone numbers; email addresses; current address; business email; business phone number; and other similar data. 


Personal Information Provided by You - We collect financial information (purchase history, invoices); and other similar data.


Payment Data - Your payment data is collected and processed by Stripe, Inc or Udemy, Inc, depending on the course that you are purchasing. This may include but is not limited to: your payment instrument number (such as a credit card number), and the security code associated with your payment instrument. All payment data is stored by Stripe, Inc. or Udemy Inc. You may find the Stripe privacy policy here and the Udemy privacy policy here.


All personal information that you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal information.


Information collected from other sources


Quick Answer: We may collect limited data from marketing partners, and other outside sources.


We may obtain information about you from other sources, such as public databases, joint marketing partners, as well as from other third parties. Examples of the information we receive from other sources include: social media profile information; marketing leads and search results and links, including paid listings (such as sponsored links). We will inform you about the source of information and the type of information we have collected about you within a reasonable period after obtaining the personal data, but at the latest within one month.


2. How do we use your information?


Quick Answer: We process your information for purposes based on legitimate business interests, the fulfilment of our contract with you, compliance with our legal obligations, and/or your consent.


We use personal information collected via our Services for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations. We indicate the specific processing grounds we rely on next to each purpose listed below.


We use the information we collect or receive:

  • To send you marketing and promotional communications. We and/or our third party marketing partners may use the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt-out of our marketing emails at any time (see the "What are your rights" section below).

  • To send administrative information to you. We may use your personal information to send you product, service and new feature information and/or information about changes to our terms, conditions, and policies.

  • Fulfil and manage your orders. We may use your information to fulfil and manage your orders, payments, returns, and exchanges made through the Services.

  • Deliver targeted advertising to you. We may use your information to develop and display content and advertising (and work with third parties who do so) tailored to your interests and/or location and to measure its effectiveness.

  • Request Feedback. We may use your information to request feedback and to contact you about your use of our Services.

  • To enforce our terms, conditions and policies for Business Purposes, Legal Reasons and Contractual.

  • To respond to legal requests and prevent harm. If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.                      

  • To deliver services to the user. We may use your information to provide you with the requested service.

  • To respond to user inquiries/offer support to users. We may use your information to respond to your inquiries and solve any potential issues you might have with the use of our Services.

  • For other Business Purposes. We may use your information for other Business Purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Services, products, marketing and your experience. We may use and store this information in aggregated and anonymized form so that it is not associated with individual end users and does not include personal information. We will not use identifiable personal information without your consent.


3. Will your information be shared with anyone?


Quick Answer: We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfil business obligations.


We may process or share data based on the following legal basis:

  • Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.

  • Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.

  • Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfil the terms of our contract.

  • Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).

  • Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.


More specifically, we may need to process your data or share your personal information in the following situations:

  • Vendors, Consultants and Other Third-Party Service Providers. We may share your data with third party vendors, service providers, contractors or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include: payment processing, data analysis, email delivery, hosting services, customer service and marketing efforts. We may allow selected third parties to use tracking technology on the Services, which will enable them to collect data about how you interact with the Services over time. 

  • Business Partners. We may share your information with our business partners to offer you certain products, services or promotions such as course vendors, examination bodies and trainers.


4. Who will your information be shared with?


Quick Answer: We only share information with the following third parties.


We only share and disclose your information with the following third parties. We have categorised each party so that you may easily understand the purpose of our data collection and processing practices. If we have processed your data based on your consent and you wish to revoke your consent, please contact us.

 

  • Advertising, Direct Marketing, and Lead Generation

    • Google AdSense

  • Allow Users to Connect to their Third-Party Accounts

    • Stripe account, Facebook account, Twitter account, LinkedIn account and Instagram account

  • Cloud Computing Services

    • Google Cloud Platform

  • Communicate and Chat with Users

    • Wix Chat

  • Course Hosting & Delivery​

    • BookWhen

    • British Computer Society (BCS)​

    • Udemy​

    • Zoom

  • Data Backup and Security

    • Google Drive Backup

  • Functionality and Infrastructure Optimisation

    • Google Cloud Storage

  • Invoice and Billing

    • Stripe

  • Retargeting Platforms

    • Google Ads Remarketing and Google Analytics Remarketing

  • Social Media Sharing and Advertising

    • Facebook advertising, Instagram advertising, LinkedIn advertising and Twitter advertising

  • User Account Registration and Authentication

    • Stripe OAuth

  • Web and Mobile Analytics

    • Google Analytics and Google Ads

  • Website Hosting

    • Wix


5. Do we use cookies and other tracking technologies?


Quick Answer: We may use cookies and other tracking technologies to collect and store your information.


We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in the 'Use of Cookies' section below.


6. How long do we keep your information for?


Quick Answer: We keep your information for as long as necessary to fulfil the purposes outlined in this privacy policy unless otherwise required by law.


We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). 
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.


7. How do we keep your information safe?


Quick Answer: We aim to protect your personal information through a system of organisational and technical security measures.


We have implemented appropriate technical and organisational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the services within a secure environment.


8. Do we collect information from minors?


Quick Answer: We do not knowingly collect data from or market to children under 18 years of age.


We do not knowingly solicit data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records.

 

If you become aware of any data we have collected from children under age 18, please contact us at hello@enhanceqa.co.uk.


9. What are your privacy rights?


Quick Answer: You have a number of rights under data protection law, which have been strengthened under the General Data Protection Regulation (GDPR) which apply under certain circumstances. 


Under data protection laws in relation to your Personal Information, you have the right to: 


Request access - to your Personal Information (commonly known as a “data subject access request”). This enables you to receive a copy of the Personal Information we hold about you and to check that we are lawfully processing it. 


Request correction - of the Personal Information that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us. 


Request erasure - of your Personal Information. This enables you to ask us to delete or remove Personal Information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your Personal Information where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your Personal Information to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request. 


Object to processing - of your Personal Information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your Personal Information for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms. 


Request restriction of processing - of your Personal Information. This enables you to ask us to suspend the processing of your Personal Information in the following scenarios: 
(a) if you want us to establish the data’s accuracy; 
(b) where our use of the data is unlawful but you do not want us to erase it; 
(c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or 
(d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it. 


Request the transfer - of your Personal Information to you or to a third party. We will provide to you, or a third party you have chosen, your Personal Information in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you. 


Withdraw consent - at any time where we are relying on consent to process your Personal Information. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent. 
If you wish to exercise any of the rights detailed above, please use the following contact details: 


Email:hello@enhanceqa.co.uk 


Trading Address: 

Enhance QA Training Limited

Suite 4, The Workshop

Eastbourne

United Kingdom

BN21 3FG


If you are concerned about the manner in which we have collected and used your personal data, please contact us using the contact details above – we will do our best to help. If you are unhappy with the way in which we have handled your personal data you have the right to contact the Information Commissioner’s Office.


10. Use of Cookies


Quick Answer: We use cookies, you can opt out of these in your browser settings.

 
What are cookies? 

Cookies are small text files that are placed on your machine to help the website provide a better user experience. In general, cookies are used to retain user preferences, store information about the user’s interactions and usage of the website, and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better.
Cookies set by us are called "first party cookies". Cookies set by parties other than us are called "third party cookies". Third party cookies enable third party features or functionality to be provided on or through the Website (e.g. like advertising, interactive content and analytics). The parties that set these third party cookies can recognise your computer both when it visits the website in question and also when it visits certain other websites.


Why do we use cookies?
We use cookies to provide easier navigation around the sites and gather anonymous analytics information. In some cases, cookies are used to provide functionality within sessions, such as within portals or learning environments. Some cookies are required for technical reasons in order for our Websites to operate, and we refer to these as "essential" or "strictly necessary" cookies. Other cookies also enable us to track and target the interests of our users to enhance the experience on our Websites. For example, we may use Google Analytics (a third party cookie) within our Websites to monitor how visitors have landed on our Website, and how they consequently navigate it. This is done so that we can see aggregated (not individual) statistics about which content our users access most frequently. Such cookies typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected. 


From time to time we may have links to other services such as social media or video services on our Website. These third party services may drop cookies on your computer when you use them. Due to the nature of how cookies work, we cannot access these cookies nor control their use. Likewise, these third party services cannot access our session or analytics cookies.


How can you control cookies?
You have the right to choose whether or not to accept cookies and to set your own cookie preferences on your computer.


These preferences can be to accept all cookies, to notify you when a cookie is issued, or not to receive cookies at all. However, by opting not to receive cookies at any time, certain features of the Website cannot be provided and you may not be able to enjoy the Website to its fullest. All web browsers are different and to learn how to change your cookie preferences, check the "Help" menu of your browser.


Where applicable this website uses a cookie control system allowing you on your first visit to the website to agree to the use of cookies on your computer/device. This complies with legislation requirements for websites to obtain explicit consent from you before leaving behind or reading files such as cookies on a computer/device.


You are advised that if you wish to deny the use and saving of cookies from this website on to your computers hard drive/device, then you should take necessary steps within your web browser security settings to disable/block all cookies from this website and its external serving vendors.


11. Do we update this policy?


Quick Answer:  Yes, we will update this policy as necessary to stay compliant with relevant laws.


We may update this privacy policy from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.

                 
12. Data Breach


A privacy breach occurs when there is unauthorised access to or collection, use, disclosure or disposal of personal information. You will be notified about data breaches when Enhance QA Training Limited believes you are likely to be at risk or serious harm. For example, a data breach may be likely to result in serious financial harm or harm to your mental or physical well-being. In the event that Enhance QA Training Limited becomes aware of a security breach which has resulted or may result in unauthorised access, use or disclosure of personal information Enhance QA Training Limited will promptly investigate the matter and notify the applicable Supervisory Authority not later than 72 hours after having become aware of it, unless the personal data breach is unlikely to result in a risk to the rights and freedoms of natural persons.

                
13. How can you contact us about this policy?


If you have questions or comments about this policy, you may contact us:

i. by telephone: +44 (0) 1323 818476

ii. by e-mail: hello@enhanceqa.co.uk 

iii. via our website: www.enhanceqa.co.uk/contact